Return Policy

We are committed to providing reliable transportation services and ensuring your satisfaction. Our Return Policy outlines the process for handling returned shipments and addressing any delivery issues.

1. Eligibility for Returns

Returns are applicable only for shipments where the recipient requests a return due to incorrect delivery, damage during transit, or other shipment errors.

Items must be in their original condition and packaging whenever possible.
Certain shipments, such as perishable goods or hazardous materials, may not be eligible for returns.

2. Initiating a Return

To request a return, please contact our customer support within [insert time frame, e.g., 7 days] of delivery:

Online Form:

Please provide your shipment details, tracking number, and reason for the return.

3. Return Process

Once your return request is approved, we will arrange for pickup or drop-off of the shipment.

All returned items must be securely packaged. We may provide packing guidance or materials if needed.

After receiving the returned item, our team will inspect it and confirm eligibility for a refund, replacement, or credit.

4. Refunds and Adjustments

Refunds or credits will be processed within [insert timeframe, e.g., 7–10 business days] after the returned shipment is received and inspected.

Shipping charges may not be refundable unless the return is due to our error or damaged goods.

5. Exceptions

Returns are not accepted for shipments that have been tampered with, improperly packed by the sender, or not following our shipping guidelines.

Special services (e.g., expedited delivery) may have different return conditions.